ITSM vs IAM: When is the Right Time? from itsm software vendors Watch Video
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Description: https://hitachi-id.comnnMost medium to large organizations have deployed both an IT service management (ITSM) platform, (which may include popular applications from ServiceNow, BMC/Remedy, Atlassian/JIRA and HP/Service Manager), and an identity and access management system (IAM), including applications such as Hitachi ID Identity Manager.nnBoth IAM and ITSM systems include request portals, which raises the question: which UI should be presented to users who wish to request new access to changes
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